ePLATO Usage Scenarios

There are many ways ePLATO can contribute to your learning and information environment. We have collected a few scenarios of use. You will find, with some thought that only the sky is the limit.

• Induction Training
• Call Centre Training
• Agent / Staff Training
• Product Training
• Customer Care Training
• Corporate Presentations
• Corporate Communications

• Content for your eLearning Centre
  You have an existing infrastructure and you are looking to utilize this investment better. You need new and updated courses. You might want to buy them ready made or have your own team develop content or use your own Intellectual Property (IP).
• Pervasive eLearning
  You want to make learning a corporate habit. To achieve this you deliver short modules or 'Learning Snippets' every week to the desk of your staff. In the office, the mess hall or their homes
• Decision Transparency
  You want to make decisions and their reasons more available. Using ePLATO you document the reasons in a short module and make it available in the help context of your applications
• Help Desk Self Help
  Your Corporate Help Desk (Technical, HR, Policies etc.) encounters the same questions over and over again. You turn them into an eLearning module and beef up your staff's knowledge. Thus reducing load on the Help Desk and errors.
• Staff Introduction
  Your company works and operates in an industry with high staff turnover. Staff constantly join. With ePLATO modules you get your new staff up to speed in the very first week and the induction process becomes more effective from day one. All new staff get the same information.
• Awareness Training
  Your company has tough compliance requirements, internal or external, that require outstanding staff awareness. ePLATO delivers awareness campains for safety, environment, regulatory requirements and your corporate values. The assessment capablility helps to document your efforts and your progress.
• Product Launch
  You deliver products and services bu using a large number of sales people (in retail, in hospitality, in finance or services). ePLATO delivers the detailed product knowledge, so selling becomes more easy: The sales people will know all product benefits and sales strategies needed and evryone gets the same information
• Knowledge Retention
  You implement new policies and procedures. With time and staff turnover, the understanding and reasons fade. ePLATO modules refresh the knowledge and preserve it for the Enterprise.
• Quality of Maintainance
  You have got this new expensive production equipment. Your brightest engineers have been trained. Some of your workers might struggle with instructions in foreign languages. ePLATO modules created by the engineers can transport knowledge in the mother tounge of the workers and add their own experience.
• Inflight Training
  It is a long-haul flight. There is time to kill. ePLATO can be used as short modules and keep you updated in a comprehensive and entertaining fashion. ePLATO courses can be used for Inflight entertainment too: Heading to New York? Why not take an refresher on how the stock market works behind the scenes - or what SOX stands for.